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Exercise the right of withdrawal
To exercise the right of withdrawal the User shall unequivocally inform the seller of his decision to withdraw from the contract.
To this end, the user can use the model withdrawal form in the definition section of this document. The User is nonetheless free to express their own intention to withdraw from the contract in any other suitable form. In order to respect the time period by which the right has to be exercised, the User shall send the declaration of withdrawal before the expiry of the period for withdrawal
When does the period of withdrawal expire?
In the case of the purchase of goods, the end of withdrawal expires after 14 days since the day in which the User or a third party – appointed by them and distinct from the courier – takes possession of the good.
In case of purchase of more goods ordered together but delivered separately or in case of the purchase of a single good composed of different lots or pieces delivered separately the withdrawal period ends after 14 days since the day in which the User or a third party – appointed by them and distinct from the courier – takes possession of the goods, lots or pieces.
Consequences of withdrawal
The Owner shall reimburse all received payments included, if made, those related to delivery costs to the User that correctly exercised the right of withdrawal.
Nevertheless, the higher cost resulting from the choice of a particular method of delivery distinct from the most economic standard delivery offered by the Holder, will remain in charge of the User.
The refund takes place without undue delay and in any case within 14 days since the day in which the Holder is informed of the User’s decision to withdraw from the contract. Except where otherwise agreed upon with the User, the refund is carried out using the same method of payment used by the initial transaction. The User does not need to incur additional costs as a consequence of the withdrawal.
… on the contracts for the purchase of material goods
Unless the Holder offers to collect the goods, the User is obliged to return them to the Holder or to another person authorized by the latter to receive them, without undue delay and in any case within 14 days since their notification to withdraw from the contract.
The timeframe is considered respected if the goods are delivered to the courier or to another authorized person before the expiry of the 14-day period described above. The refund can be retained until the receipt of goods or until the User has provided proof of having returned them.
The User is liable for the diminished value of the goods resulting from a use of the goods different from that necessary to determine its nature, its characteristics and its functioning.
Strada provinciale marecchiese nr 868
47822 Santarcangelo di Romagna (RN)
The User is in charge of the refund’s shipping costs.